I can't seem to scan the QR code. How can I resolve this?
Mandeep Birdi
Last Update il y a 2 ans
If you cannot scan the provided QR-code, you can install the eSIM by entering the eSIM installation details manually:
On iOS:
Go to Settings on your device
Go to Cellular/Mobile
Add Cellular/Mobile Plan
Select Enter Details Manually. You will be asked to enter:
SM-DP+ Address
Turn on your eSIM under Cellular/Mobile Plan
Select your eSIM for Cellular/Mobile data
Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.
On Android:
Go to Settings on your device
Tap on Network & Internet
Tap the Add icon next to Mobile Network
Tap Next when asked, “Don’t have a SIM card?”
Tap Enter Code Manually. You will be asked to enter the QR code information (SM-DP+Address) available on the order details sent to you via email..
Turn on your eSIM under Mobile Network
Enable Mobile data
Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
Set up an APN (access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the order details.
If you have any questions, please feel free to contact [email protected] or use the Chatbot on the site to talk to us.